Information Request Form E-mail Sales@sdix.com To Order: (800) 544-8881 Download Yahoo Instant Messenger if you do not have it already, and chat directly with a Customer Service Representative when online! Food Safety Customer Service Rep. GMO Agriculture Tech Support GMO Agriculture Customer Service Rep. Water Quality & Remediation Customer Service Rep. SDI Headquarters: Strategic Diagnostics Inc. 111 Pencader Drive Newark, Delaware 19702 Tel: (302) 456-6789 or 800-544-8881 Fax: (302) 456-6770 (Corporate) Fax: (302) 456-6782 (Sales) Map Directions info@sdix.com sales@sdix.com ORDER TERMS & CONDITIONS: Freight F.O.B. Newark, Delaware, prepaid and added. Credit Cards are not charged until orders are shipped. Total prices of online orders do not include shipping charges, which are added to the price of all online orders when billed. Prices and Specifications are subject to change without notice. Payment terms are net 20 days from date of invoice on approved accounts. A 1.5% per month service charge will be applied to all past due notices. Shipment time subject to availability. All returns require a pre-approved Return Goods Authorization (RGA) number. Refunds or credits are not provided on unused or expired kits. WARRANTY TERMS & CONDITIONS: SDI’s products are manufactured under strict quality control guidelines and are warranted to be free from defects in materials and workmanship. New instruments and related non-expendable items are warranted for one year from date of shipment against defective materials or workmanship under normal use and service. Warranty obligation is limited to repair or replacement of the defective product or to refund of the purchase price, at the discretion of SDI. Other warranties, express or implied, are disclaimed. SDI’s liability under any warranty claim shall not exceed the refund of the purchase price paid by the customer. Under no circumstances shall SDI be liable for special, indirect or consequential damages.